Equipment Trials
Last Updated : Sunday 05 July 2026
Oscar Care · Equipment trials Trial before you prescribe. Three simple ways to trial Oscar Care equipment with your clients before a purchase decision — at no cost. Choose as much or as little support as you need, from a Solutions Specialist by your side to letting your client live with the equipment at home. Ballarat · Horsham · Hamilton | 
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Three pathways, one goal — the right equipment, with confidence.
Choosing the right equipment is easier when you can put it to the test. Oscar Care offers three trial pathways, to suit your reeds
1 Supported Trial Trial Supported by an Oscar Care Solutions Specialist, In store or In Home. Held by | Us | How long | Per appointment | Cost | No charge |
Book a Supported Trial → | 2 Assessment Loan For when you want to take equipment to your own client visits. Held by | You | How long | Up to 2 weeks | Cost | No charge |
Request an Assessment Loan → | 3 Extended Home Trial For when a client needs to live with it to be sure. Held by | Your client | How long | Up to 2 weeks | Cost | Hire fee waived |
Set up an Extended Home Trial → |
Pathway 1 Supported Trial — a Solutions Specialist by your side The simplest way to trial, with expert support built in. One of our Oscar Care Solutions Specialists joins you for the appointment — at your client's home or in our showroom — and brings the equipment along with the product knowledge to back it up. We'll help with setup, fitting and configuration, and can suggest alternatives on the spot if something isn't quite right. Your free to focus on the clinical assessment and the clients need; we handle the gear. Good to know — No set time limits. We travel to clients across our service areas. Secondary Trials available if we didn't find the right solution on the first Trial. |
| How it works 1 | Tell us the clients needs and where you'd like to meet — your client's home or our showroom. | 2 | A Solutions Specialist coordinates a time and brings suitable equipment options. | 3 | Trial together, with our Specialist on hand for setup, fitting, configuration and alternatives. | 4 | We take the equipment away afterward. And follow up with any required quotes. |
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Pathway 2 Assessment Loan — borrow from our showroom Best for: clinician-led trials |
Take the equipment to your own client visits. Borrow items from the Oscar Care showroom for up to two weeks and run the trials yourself, on your own schedule — no appointment to coordinate with us. It's the flexible option when you'd rather work independently: fit trials around your existing visits, and take the same equipment to more than one client while you've got it. Just sign for the items and drop them back when you're done. Conditions The equipment stays in your care throughout the loan and is used while you're with your client — it isn't left with the client. You're responsible for the safekeeping of the items while they're with you, and for any loss or damage beyond fair wear. Need longer to finish your trials? You can request an extension.
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| How it works 1 | Choose the items you’d like to trial from our showroom. | 2 | Sign the loan record — the equipment stays with you for up to 2 weeks. | 3 | Use it with your clients during your sessions. | 4 | Drop it back. No charge. |
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Pathway 3 Extended Home Trial — let your client try it at home When a client needs to live with a piece of equipment to know it's right, we'll supply it from our hire pool for up to two weeks and waive the hire fee for the trial. Your client assesses suitability in their own home, on their own terms. If it's the right fit, we'll help them buy it or set them up on an ongoing hire — and if it's not, they simply return it. Good to know (for prescribers) — the trial is a hire with the fee waived, arranged and endorsed by you for a named client. The client is the hirer and signs a simple hire record at handover, so care and responsibility for the equipment sit with them. |
For clients & families An Extended Home Trial lets you try equipment in your own home, free, for up to two weeks — arranged through your OT/clinician. There's no cost for the trial itself (delivery may apply for longer distances or larger items). Ask us about a home trial → |
| How it works 1 | Tell us the item and the client you’d like to set up. | 2 | We supply it from our hire pool — hire fee waived for up to 2 weeks (freight may apply for longer distances or bulky items). | 3 | Your client trials it at home and decides if it’s right. | 4 | Keep it — buy it or continue on a hire — or return it. |
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Compare the pathways Not sure which fits? Here's how the three line up side by side. | Supported Trial | Assessment Loan | Extended Home Trial | Where | Client’s home or showroom | Wherever you’re assessing | The client’s home | How long | The attended appointment | Up to 2 weeks | Up to 2 weeks | Cost | No charge | No charge | Hire fee waived (freight may apply) |
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Book a trial Trials can be booked by phone, by email, or through Contact page of our website. Tell us the client needs, the equipment you're considering and the pathway that suits — and we'll take it from there. | Your local branch Oscar Care Ballarat (Wendouree) 203 Burnbank St, Wendouree Victoria | Oscar Care Horsham 45 Willson St, Horsham Victoria | Oscar Care Hamilton 114 Thompson St, Hamilton Victoria |
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Frequently asked questions Do trials cost anything? No. All three pathways are free to trial. For an Extended Home Trial, delivery/freight may apply for longer distances or bulky items. |
Who's liable for the equipment? In a Supported Trial, we keep custody, so there’s no liability on you. In an Assessment Loan, you’re responsible while the items are in your possession. In an Extended Home Trial, the client is the hirer and carries that responsibility |
Can I leave the Assessment Loan equipment with my client? No. Those items stay in your care and are used while you’re with the client. If a client needs to keep equipment at home, use an Extended Home Trial instead. |
How long can a trial run? A Supported Trial is a single appointment with no set time limit. Assessment Loans and Extended Home Trials run up to two weeks; Assessment Loans can be extended on request. |
What happens after an Extended Home Trial? The client can buy the equipment, continue on an ongoing hire, or return it. We’ll help with whichever they choose. |
Do you deliver? Yes — delivery and setup are available (and included in a Supported Trial). For home trials, a freight charge may apply for longer distances or bulky items. |
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After the trial When a trial confirms the right product, we make the next step easy. Whether that's purchase, an ongoing hire, or a path to ownership. |
Equipment Hire
Last Updated : Sunday 05 July 2026
Oscar Care · Hire Hire the equipment you need, for as long as you need it. Recovering from an operation, home for a holiday, waiting on funding, or managing a longer-term need — hiring puts the right equipment in your home for as long as it helps. Everything comes from our own hire pool: cleaned, safety-checked and well maintained. Our local team will help you choose what’s right and show you how to use it safely — whether we deliver and set it up, or you collect it yourself. Prefer to keep things open-ended, or pay for a fixed period upfront? Both options are available to suit you. Ballarat · Horsham · Hamilton | 
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Ways to hire Hire — for as long as you need it Hire the equipment you need and keep it as long as it helps. Two easy ways to pay — same equipment, same flexibility. Open-ended Ongoing automatic payments on a regular schedule, so there’s nothing to remember. Return it whenever you’re ready.
*2 week minimum period applies | | Set period, upfront Pay in advance for a fixed hire period, by cash, EFT, EFTPOS, cheque or card. *4 week minimum period applies |
| | For healthcare providers 30-Day Loan Program Our post-discharge 30-day equipment loan, arranged directly by participating healthcare providers — When the 30 days are up, we make it simple for clients to keep the equipment on an ongoing hire when required, so their support carries on without a gap. |
With every hire Safety-checked & maintained Everything comes from our own hire pool — cleaned, safety-checked and well maintained. | Repairs covered If a fault develops through normal use, we take care of it at no charge. | Set up safely We show you how to use the equipment safely — whether we deliver it or you collect it. |
Minimum hire periods and delivery charges apply. Choose delivery and setup, or collect and return it yourself. |
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How hire works 1 Tell us what you need Talk to your local branch, or ask your prescribing clinician. | | 2 Choose how you pay Open-ended with automatic payments, or pay upfront for a set period. | | 3 We set it up We’ll bring it out and set it up (delivery available for a charge), or you’re welcome to collect it | | 4 Hire as long as you need Payments are billed in advance for each period; keep the equipment as long as it helps. | | 5 Return it when done Let us know, return it or arrange collection. That’s it. |
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Frequently asked questions How long can I hire for? As long as you need — hire continues until you return the equipment. A short minimum hire period applies. How do payments work? Hire is billed in advance. You can pay open-ended — automatic payments on a weekly schedule — or pay upfront for a set hire period, by cash, EFT, EFTPOS, cheque or card. What if an automatic payment doesn’t go through? It’s retried automatically. If it still doesn’t clear, we’ll be in touch. Who fixes it if something goes wrong? We do — repairs for faults in normal use are covered at no charge. Damage from misuse may be charged. Do you deliver? Yes — delivery and setup are available for a charge. You’re also welcome to collect the equipment from us and return it yourself. Either way, we show you how to use it safely. What if my situation changes? Talk to us. We can look at pausing or rescheduling payments in cases of genuine financial hardship. What if I decide I want to keep it? You can — ask us about Hire to Buy, and the hire you’ve already paid can count toward owning it. |
Hire with Oscar Care The right equipment at home, for as long as it helps. Set it up once and we’ll handle the rest — flexible payments, repairs for normal wear, no insurance or bond. Talk to your local team to get started. |
Hire to Buy
Last Updated : Sunday 05 July 2026
Oscar Care · Hire to Buy Hire to Buy We’ll share the full details here soon. In the meantime, if you’d like to know more, your local Oscar Care branch is happy to help. Ballarat · Horsham · Hamilton |
Equipment Servicing
Last Updated : Sunday 05 July 2026
Oscar Care · Servicing & repairs Keep your equipment safe, reliable and lasting longer. Your mobility and healthcare equipment needs to work when you need it. Our servicing team keeps it in top condition — for safety, comfort and longer life. From routine maintenance to unexpected repairs, we look after a wide range of mobility and rehabilitation equipment, using quality parts and doing the job properly. Ballarat · Horsham · Hamilton | 
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Why choose Oscar Care for servicing AT and mobility equipment has to be dependable — people rely on it every day. We keep it safe, working and lasting longer. Skilled technicians A team that services and repairs a wide range of mobility and rehabilitation equipment. | Preventative maintenance Regular servicing helps prevent breakdowns and extends the life of your equipment. | Prompt, reliable repairs We understand the urgency of getting equipment back in working orde. | Genuine parts & quality workmanship We use quality parts to keep your equipment working as it should. | On-site or in-store Bring your equipment to us, or arrange an on-site service where available. |
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What we service We service and repair a broad range of mobility, rehabilitation and daily-living equipment. The best way to find out if we can help with your item is to get in touch with your nearest branch — tell us what you’ve got and we’ll let you know. |
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Our services Preventative maintenance Routine servicing to keep equipment safe and running, and to catch small issues before they become big ones. | | Repairs Diagnosis and repair of faults, from minor fixes to larger jobs, using quality parts. | | Safety checks & test and tag Condition and safety assessment, including electrical test & tag for powered equipment, so you know it’s safe to use. | | Warranty, insurance & funded work We can help with warranty repairs, insurance claims and NDIS / aged-care-funded servicing where eligible. |
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How it works 1 Tell us about it Contact your local branch with the item and the issue. | | 2 Bring it in or book on-site Drop it to us in-store, or arrange an on-site visit where available. | | 3 We assess and quote We check it over and let you know what’s needed before any chargeable work goes ahead. | | 4 We service or repair it Quality parts, proper workmanship. | | 5 Back in action Collect it or we return it, ready to rely on again. |
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Frequently asked questions What equipment do you service? A wide range of mobility, rehabilitation and daily-living equipment. The best way to be sure about your item is to contact your nearest branch — if it’s care or mobility equipment, there’s a good chance we can help. Do you come to me, or do I bring it in? Either — bring it to your local branch, or arrange an on-site service where available. A travel charge applies to on-site visits, and coverage varies by branch. Will I know the cost before you start? Yes. We assess the equipment and let you know what’s needed before any chargeable work goes ahead. Do you use genuine parts? We use quality parts to keep your equipment performing safely and reliably. In some cases these may be from the original manufacturer but not always Do you service equipment I didn’t buy from Oscar Care? Yes — we service a wide range of equipment regardless of where it came from. (If it’s a warranty repair, you’re usually best to take it to the store you purchased it from.) Can you service equipment under insurance or NDIS / aged-care funding? Yes, where eligible — talk to us about your situation and we’ll let you know what we can do. (For manufacturer’s warranty repairs, it’s usually best to return to the place of purchase.) Can I get a loan while my equipment is being repaired? You can Hire from our Hire Pool while you're equipment is being repaired |
Servicing & repairs Is your equipment due for a service? Safety checks, preventative maintenance and repairs — in-store or on-site. Talk to your local team and we’ll book it in. |
