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Equipment Trials

Last Updated : Sunday 05 July 2026

Oscar Care · Equipment trials
Trial before you prescribe.
Three simple ways to trial Oscar Care equipment with your clients before a purchase decision — at no cost.
Choose as much or as little support as you need, from a Solutions Specialist by your side to letting your client live with the equipment at home.
Ballarat · Horsham · Hamilton

Oscar Care clinician with a client and equipment

Jump toSupported TrialAssessment LoanExtended Home TrialCompareBookFAQ

Three pathways, one goal — the right equipment, with confidence.

Choosing the right equipment is easier when you can put it to the test. Oscar Care offers three trial pathways, to suit your reeds

1
Supported Trial
Trial Supported by an Oscar Care Solutions Specialist, In store or In Home. 

Held by

Us

How long

Per appointment

Cost

No charge

Book a Supported Trial →

2
Assessment Loan
For when you want to take equipment to your own client visits.

Held by

You

How long

Up to 2 weeks

Cost

No charge

Request an Assessment Loan →

3
Extended Home Trial
For when a client needs to live with it to be sure.

Held by

Your client

How long

Up to 2 weeks

Cost

Hire fee waived

Set up an Extended Home Trial →

Pathway 1
Supported Trial — a Solutions Specialist by your side

The simplest way to trial, with expert support built in. One of our Oscar Care Solutions Specialists joins you for the appointment — at your client's home or in our showroom — and brings the equipment along with the product knowledge to back it up.

We'll help with setup, fitting and configuration, and can suggest alternatives on the spot if something isn't quite right. Your free to focus on the clinical assessment and the clients need; we handle the gear.

Good to know — No set time limits. We travel to clients across our service areas. Secondary Trials available if we didn't find the right solution on the first Trial.

How it works
1
Tell us the clients needs and where you'd like to meet — your client's home or our showroom.
2
A Solutions Specialist coordinates a time and brings suitable equipment options.
3
Trial together, with our Specialist on hand for setup, fitting, configuration and alternatives.
4
We take the equipment away afterward. And follow up with any required quotes.
Pathway 2
Assessment Loan — borrow from our showroom

Best for: clinician-led trials

Take the equipment to your own client visits. Borrow items from the Oscar Care showroom for up to two weeks and run the trials yourself, on your own schedule — no appointment to coordinate with us.

It's the flexible option when you'd rather work independently: fit trials around your existing visits, and take the same equipment to more than one client while you've got it. Just sign for the items and drop them back when you're done.

Conditions

  • The equipment stays in your care throughout the loan and is used while you're with your client — it isn't left with the client.

  • You're responsible for the safekeeping of the items while they're with you, and for any loss or damage beyond fair wear.

  • Need longer to finish your trials? You can request an extension.

How it works
1
Choose the items you’d like to trial from our showroom.
2
Sign the loan record — the equipment stays with you for up to 2 weeks.
3
Use it with your clients during your sessions.
4
Drop it back. No charge.
Pathway 3
Extended Home Trial — let your client try it at home

Cost: hire fee waived

When a client needs to live with a piece of equipment to know it's right, we'll supply it from our hire pool for up to two weeks and waive the hire fee for the trial.

Your client assesses suitability in their own home, on their own terms. If it's the right fit, we'll help them buy it or set them up on an ongoing hire — and if it's not, they simply return it.

Good to know (for prescribers) — the trial is a hire with the fee waived, arranged and endorsed by you for a named client. The client is the hirer and signs a simple hire record at handover, so care and responsibility for the equipment sit with them.

For clients & families
An Extended Home Trial lets you try equipment in your own home, free, for up to two weeks — arranged through your OT/clinician. There's no cost for the trial itself (delivery may apply for longer distances or larger items).

Ask us about a home trial →

How it works
1
Tell us the item and the client you’d like to set up.
2
We supply it from our hire pool — hire fee waived for up to 2 weeks (freight may apply for longer distances or bulky items).
3
Your client trials it at home and decides if it’s right.
4
Keep it — buy it or continue on a hire — or return it.
Compare the pathways

Not sure which fits? Here's how the three line up side by side.

Supported Trial

Assessment Loan

Extended Home Trial

Where

Client’s home or showroom

Wherever you’re assessing

The client’s home

How long

The attended appointment

Up to 2 weeks

Up to 2 weeks

Cost

No charge

No charge

Hire fee waived (freight may apply)

Book a trial

Trials can be booked by phone, by email, or through Contact page of our website. Tell us the client needs, the equipment you're considering and the pathway that suits — and we'll take it from there.

Your local branch
Oscar Care Ballarat (Wendouree)
203 Burnbank St, Wendouree Victoria
Oscar Care Horsham
45 Willson St, Horsham Victoria
Oscar Care Hamilton
114 Thompson St, Hamilton Victoria
Frequently asked questions
Do trials cost anything?
No. All three pathways are free to trial. For an Extended Home Trial, delivery/freight may apply for longer distances or bulky items.
Who's liable for the equipment?
In a Supported Trial, we keep custody, so there’s no liability on you. In an Assessment Loan, you’re responsible while the items are in your possession. In an Extended Home Trial, the client is the hirer and carries that responsibility
Can I leave the Assessment Loan equipment with my client?
No. Those items stay in your care and are used while you’re with the client. If a client needs to keep equipment at home, use an Extended Home Trial instead.
How long can a trial run?
A Supported Trial is a single appointment with no set time limit. Assessment Loans and Extended Home Trials run up to two weeks; Assessment Loans can be extended on request.
What happens after an Extended Home Trial?
The client can buy the equipment, continue on an ongoing hire, or return it. We’ll help with whichever they choose.
Do you deliver?
Yes — delivery and setup are available (and included in a Supported Trial). For home trials, a freight charge may apply for longer distances or bulky items.
After the trial
When a trial confirms the right product, we make the next step easy.
Whether that's purchase, an ongoing hire, or a path to ownership.

 

Equipment Hire

Last Updated : Sunday 05 July 2026

Oscar Care · Hire
Hire the equipment you need, for as long as you need it.
Recovering from an operation, home for a holiday, waiting on funding, or managing a longer-term need — hiring puts the right equipment in your home for as long as it helps.
Everything comes from our own hire pool: cleaned, safety-checked and well maintained. Our local team will help you choose what’s right and show you how to use it safely — whether we deliver and set it up, or you collect it yourself.
Prefer to keep things open-ended, or pay for a fixed period upfront? Both options are available to suit you.
Ballarat · Horsham · Hamilton

Oscar Care clinician with a client and equipment

Jump toWays to hireHow hire worksFAQ

Ways to hire
Hire — for as long as you need it

Hire the equipment you need and keep it as long as it helps. Two easy ways to pay — same equipment, same flexibility.

Open-ended

Ongoing automatic payments on a regular schedule, so there’s nothing to remember. Return it whenever you’re ready.
*2 week minimum period applies

Set period, upfront
Pay in advance for a fixed hire period, by cash, EFT, EFTPOS, cheque or card.

*4 week minimum period applies

For healthcare providers
30-Day Loan Program

Our post-discharge 30-day equipment loan, arranged directly by participating healthcare providers — When the 30 days are up, we make it simple for clients to keep the equipment on an ongoing hire when required, so their support carries on without a gap.

With every hire
Safety-checked & maintained
Everything comes from our own hire pool — cleaned, safety-checked and well maintained.
Repairs covered
If a fault develops through normal use, we take care of it at no charge.
Set up safely
We show you how to use the equipment safely — whether we deliver it or you collect it.
Minimum hire periods and delivery charges apply. Choose delivery and setup, or collect and return it yourself.
How hire works
1
Tell us what you need
Talk to your local branch, or ask your prescribing clinician.

2
Choose how you pay
Open-ended with automatic payments, or pay upfront for a set period.

3
We set it up
We’ll bring it out and set it up (delivery available for a charge), or you’re welcome to collect it

4
Hire as long as you need
Payments are billed in advance for each period; keep the equipment as long as it helps.

5
Return it when done
Let us know, return it or arrange collection. That’s it.
Frequently asked questions

How long can I hire for?

As long as you need — hire continues until you return the equipment. A short minimum hire period applies.

How do payments work?

Hire is billed in advance. You can pay open-ended — automatic payments on a weekly schedule — or pay upfront for a set hire period, by cash, EFT, EFTPOS, cheque or card.

What if an automatic payment doesn’t go through?

It’s retried automatically. If it still doesn’t clear, we’ll be in touch.

Who fixes it if something goes wrong?

We do — repairs for faults in normal use are covered at no charge. Damage from misuse may be charged.

Do you deliver?

Yes — delivery and setup are available for a charge. You’re also welcome to collect the equipment from us and return it yourself. Either way, we show you how to use it safely.

What if my situation changes?

Talk to us. We can look at pausing or rescheduling payments in cases of genuine financial hardship.

What if I decide I want to keep it?

You can — ask us about Hire to Buy, and the hire you’ve already paid can count toward owning it.
Hire with Oscar Care
The right equipment at home, for as long as it helps.
Set it up once and we’ll handle the rest — flexible payments, repairs for normal wear, no insurance or bond. Talk to your local team to get started.
Thinking of keeping it? Ask about Hire to Buy →

 

Hire to Buy

Last Updated : Sunday 05 July 2026

Oscar Care · Hire to Buy
Hire to Buy

We’ll share the full details here soon. In the meantime, if you’d like to know more, your local Oscar Care branch is happy to help.

Oscar Care mobility equipment
Ballarat · Horsham · Hamilton

 

 

Equipment Servicing

Last Updated : Sunday 05 July 2026

Oscar Care · Servicing & repairs
Servicing prices and what's included.
Clear, upfront pricing for keeping your mobility and healthcare equipment safe, reliable and lasting longer.
Every service is a full preventive maintenance visit: we inspect, test, adjust and safety-check your equipment, and tell you about anything wearing out before it fails. All prices include GST.
Ballarat · Horsham · Hamilton

Oscar Care clinician with a client and equipment

Jump toServices & pricingCallout & other feesService area & funding

Services & pricing

One flat fee per item, per visit — including GST, travel within our service area, labour, testing and minor consumables. Major parts are always quoted before any work proceeds.

Click any service below to see exactly what's included.

Mobility equipment

Scooter Service$270.00What's included +

A full mechanical, electrical and safety service of your mobility scooter.

  • Load test both batteries and test the charger

  • Check and inflate tyres; inspect wheels, bearings and brakes

  • Test motor, transaxle, throttle, key switch, lights, horn and indicators

  • Inspect wiring, connections and fuses; check tiller, steering and suspension

  • Check frame, seat and anti-tip wheels; lubricate and tighten fasteners if required

  • Road test and written condition report

Power Wheelchair Service$340.00What's included +

A comprehensive service of the drive system, electronics and seating of your power wheelchair.

  • Load test batteries and test the charger

  • Test joystick/controller, check for fault codes, verify drive and brake performance

  • Check seatbelts for safe condition

  • Inspect motors, gearboxes and park brakes

  • Check castors, drive wheels, tyres and bearings

  • Inspect and adjust seating, tilt/recline and leg rests where fitted

  • Lubricate and tighten fasteners if required; drive test and written condition report

Manual Wheelchair Service$60.00What's included +

A safety and function check of your manual wheelchair.

  • Check frame, cross-brace and folding action

  • Inspect wheels, castors, bearings and tyre condition/pressure

  • Test and adjust both brakes

  • Check footplates, armrests, upholstery and seat sling

  • Lubricate moving parts and tighten hardware where necessary

  • Written condition report

Walker Service$60.00What's included +

A safety and function check of your walker or wheelie walker.

  • Check frame, folding mechanism and height adjustments

  • Inspect wheels and castors; replace worn grips or tips (quoted if needed)

  • Test and adjust hand brakes and cables

  • Check seat, basket and accessories

  • Tighten hardware as required and confirm stability

Beds, lift chairs & transfer equipment

Electric Bed Service$150.00What's included +

A full electrical and mechanical service of your adjustable electric bed.

  • Test all motor functions: hi-lo, head and foot raise, tilt where fitted

  • Inspect actuators, control handset and cabling for damage or wear

  • Check frame, welds, slats/platform and castor locks

  • Test backup/emergency lowering function where fitted

  • Check side rails and accessories for secure fit and safe operation

  • Lubricate moving parts and tighten hardware as required

Lift Chair Service$150.00What's included +

A full service of your electric lift and recline chair.

  • Test lift, recline and all handset functions through full range

  • Inspect actuator, scissor mechanism, frame and welds

  • Check transformer, power lead, battery backup and cabling

  • Check for wear in pivots and bushes; lubricate mechanism

  • Inspect upholstery and seat support

  • Confirm smooth, level lift and safe lowering under load

Hoist / Standing Aid Service$90.00What's included +

A safety-critical inspection and service of your patient hoist or standing aid.

  • Test lift actuator, handset and emergency stop/lowering functions

  • Load check battery and test the charger

  • Inspect boom, mast, spreader bar and all load-bearing points

  • Check castors, brakes and leg-opening mechanism

  • Inspect slings presented at service and advise on replacement (slings quoted separately)

  • Tag and record the service with a written condition report

Day / Tub Chair Service$45.00What's included +

A safety and function check of your day chair or tub chair.

  • Check frame, legs and welds for damage or movement

  • Inspect seat, cushion and upholstery condition

  • Test height adjustments and castor/glide condition where fitted

  • Tighten all hardware and confirm stability

Bathroom & clinical equipment

Electric Shower Commode Service$150.00What's included +

A full service of your electric shower commode, with particular attention to corrosion from wet-area use.

  • Test all powered functions: lift, tilt and recline where fitted

  • Load check battery and test the charger; inspect sealed connections

  • Inspect frame, welds and fittings for corrosion or damage

  • Check castors, brakes, footrests and armrests

  • Inspect seat and padding condition

  • Confirm safe operation under load and provide a written condition report

Oxygen Concentrator Service$150.00What's included +

A performance and safety service of your oxygen concentrator to manufacturer specifications.

  • Measure oxygen purity and flow rate against specification

  • Replace intake and cabin filters (included); sieve beds quoted if required

  • Check alarms, power lead and internal hour meter

  • Inspect tubing, humidifier bottle fitting and outlet

  • Clean unit and record test results in a written service report

We recommend servicing powered equipment every 6 months for daily users, and at least every 12 months for all equipment. Every service ends with a written condition report.

Callout & other fees

Click a fee to see what it covers.

Callout — Repair or Assessment$90.00What's included +

Our technician comes to you to diagnose a fault or assess equipment outside a scheduled service.

  • Applies to repair and assessment visits only

  • Covers travel within our standard service area and initial inspection and diagnosis

  • Covers minor repairs and adjustments that can be done within the callout window

  • You receive a clear report of findings along with a written quote for any recommended repair

  • Repairs are only carried out once you (or an authorised person) approve the quote

Battery Test — any battery-powered device$50.00What's included +

A standalone battery test, requested outside of a full service — for a scooter, power wheelchair, and other devices with batteries compatible with discharge testing.

  • Load test batteries

  • Report on battery condition and tested capacity

  • $50 per device, covering up to two batteries — devices with more batteries attract an additional charge

  • Battery testing is already included in every full service of battery-powered equipment

Good to know
You'll always know the cost before we start. We assess the equipment, explain what's needed, and no chargeable work goes ahead without your approval. Need wheels in the meantime? Ask about hiring from our hire pool while yours is repaired.
Service area, funding & the fine print
Where we travel
Our standard service area is a 15 km radius of each Oscar Care branch — Ballarat, Horsham and Hamilton. We're happy to travel further: additional travel fees may apply and are quoted when booking.

Funding options
Services can be funded through NDIS, Support at Home and DVA where your plan allows. If you are NDIA managed, we can charge your NDIS package directly. We provide quotes and invoices to suit your provider or plan manager.

Facilities & providers
Looking after a fleet? Ask us about scheduled servicing across multiple items — we can tailor a program and pricing to your site.

Prices are per item of equipment, per visit, and include GST. Major parts — batteries, tyres and tubes, motors, actuators, controllers, slings, cushions and upholstery — are quoted separately and fitted only with your approval. Repairs outside of small fixes and adjustments identified during a service are quoted separately; no repair proceeds without approval.

Servicing & repairs
Is your equipment due for a service?
Safety checks, preventative maintenance and repairs — in-store or on-site. Talk to your local team and we'll book it in.

 

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